Last updated: September 9, 2026. This policy forms part of the legal agreement between you and DYYIFU (dyyifu.shop).

1. Our promise

We want you to love your customised order. If something is not right, we will work with you to fix it. This policy explains what can be returned, within what time frame, and how refunds and exchanges are handled.

2. Important note on personalised items

Most of our products are printed with your own images, photos or logos and are made to order. For that reason, change-of-mind returns are not accepted for customised items, and they are exempt from any statutory cooling-off right of cancellation that would otherwise apply to standard goods. This does not affect your rights if an item is faulty, damaged, or not what you ordered.

3. When you can return an item

We accept returns or offer a remedy when your order is:

  • Damaged in transit or arrives with a manufacturing defect.
  • Incorrectly fulfilled (wrong product, wrong size option, or artwork printed differently from the proof you approved).
  • Lost in transit according to tracking and the carrier.

If you selected the wrong size or uploaded the wrong artwork, this is treated as a customer error and is not covered by the return guarantee, though we may help reorder at your cost.

4. Time frame

Please report damaged, defective or incorrect items within 7 calendar days of delivery so we can assess them while carrier claims are still open. Include clear photos of the item and its packaging.

5. How to start a return

  1. Email xloin330@163.com or message us on WhatsApp with your order number.
  2. Describe the issue and attach photos of the product and packaging.
  3. Our team will review your case and reply with the next step, usually within 1 to 2 business days.

Do not send items back before we approve the return; unauthorised parcels may not be tracked or refunded.

6. Our remedies

Once a valid claim is confirmed we will, at our discretion: reprint and resend the item, provide a replacement, offer store credit, or issue a refund. For customised goods we will first try to remake and reship the item free of charge.

7. Refunds

Approved refunds go back to your original payment method. Once processed, it typically takes 5 to 10 business days to appear depending on your bank. We refund the price of the item and any shipping you paid for the affected goods; original shipping is non-refundable for change-of-mind cases.

8. Non-refundable items

Digital download files, gift cards, and customised items returned for reasons other than fault are non-refundable. Customs duties and taxes paid by you are not refundable by us; ask your local authority for their rebate process.

9. Exchanges

We do not typically offer size exchanges on made-to-order products because each item is produced from scratch; instead we remake the correct item when the issue is our error. For non-customised stock items, contact us and we will arrange an exchange where possible.

10. Return shipping costs

Where we ask you to return a faulty or incorrect item, we cover the reasonable return shipping cost. Shipping for optional returns of non-faulty stock items is at your cost unless a promotion states otherwise.

11. Disputes and chargebacks

Please contact us before opening a bank or payment-provider dispute so we can resolve the issue quickly; most problems are settled with a remake or refund without a chargeback.

12. Contact us

For any returns or refund questions, use the contact details below.

Contact Us

If you have any questions, requests or concerns about this policy, please reach out to us any time.