Last updated: September 9, 2026. This policy forms part of the legal agreement between you and DYYIFU (dyyifu.shop).

1. Overview

We ship to most countries worldwide from our fulfilment centre in Shenzhen, China. Because every customised product is printed to order, please allow time for production before dispatch. This policy explains processing times, delivery estimates, costs, tracking and what happens with customs.

2. Order processing time

  • Custom printing and quality check: usually 1 to 3 business days.
  • During sales, holidays or high order volume, production may take slightly longer.
  • You will receive a dispatch notification with tracking once your parcel leaves our facility.

3. Estimated delivery times

Times are counted from dispatch and assume no customs delays.

  • United States and Canada: 7 to 15 business days
  • United Kingdom: 7 to 14 business days
  • Europe and EU: 8 to 18 business days
  • Australia and New Zealand: 10 to 20 business days
  • Asia: 6 to 14 business days
  • Middle East, Africa, South America and rest of world: 12 to 25 business days

4. Carriers

We use a mix of international economy services, national postal last-mile partners (for example USPS, Royal Mail or your local postal service) and express couriers such as DHL where a faster or tracked service is selected.

5. Shipping costs

Shipping fees are calculated at checkout based on your destination and the size and weight of your order. We regularly run free-shipping promotions; the current offer is always shown at checkout before you pay.

6. Order tracking

Once dispatched you will receive a tracking number by email. You can follow your parcel using the link provided in that email or in your account under Orders. Tracking updates can lag a day or two after dispatch.

7. Customs, duties and taxes

For international orders you may be charged import duties, VAT/GST or customs handling fees by your local authorities. These charges are not included in our prices or shipping fees and are the responsibility of the recipient. Refusals of delivery caused by unpaid duties are treated as completed deliveries.

8. Delivery addresses

Please double-check your address at checkout. We cannot guarantee changes once an order is dispatched, and we are not responsible for parcels delivered to an address you provided incorrectly. If a delivery is returned to us due to bad or incomplete details, a redelivery fee may apply.

9. Split shipments and availability

Large or mixed orders may arrive in separate parcels at different times. If an item becomes unavailable we will contact you to arrange a replacement, store credit or refund.

10. Delays and force majeure

Delivery times are estimates and may be affected by weather, customs, carrier backlogs, public holidays or other events beyond our control. While most parcels arrive on time, please allow the full estimate before contacting us about a delay.

11. Lost or damaged in transit

If your parcel appears lost, or arrives damaged, contact us promptly with your order number and photos and see our Returns and Refund Policy for how we will make it right.

Contact Us

If you have any questions, requests or concerns about this policy, please reach out to us any time.